Roker Lighthouse Tour Terms and Conditions

Entry as part of the tour will constitute acceptance of the following Terms and Conditions between Roker Pier Heritage Group (the ‘Group’) to provide the Roker Lighthouse Tour to you and your guest (s) (‘You or Your’).

Please read the following information carefully and inform all members of your booking of these details. By making a tour booking the visitor is deemed to have read, understood and accepted the Tour Terms & Conditions on their own behalf and on behalf of the rest of their party.

We recommend that You arrive around 10 minutes, and no later than 5 minutes before the beginning time of the tour. You must report for the tour at Adventure Sunderland, Marine Walk, Roker, Sunderland SR6 OPL where you will be met and taken to the Roker Pier Base Ro0m and from there to the pier. 

ACCESSIBILITY AND HEALTH AND SAFETY
Access to the tour is by walking and staircase only, with low headroom and a chance of standing water in the tunnel. There is no working lift in operation and there is no step-free access. Due to health and safety requirements, the Group may refuse entry if you are not wearing appropriate closed-toe shoes. Wellingtons or sturdy waterproof walking shoes are recommended.

Due to the length of the tunnel and pier, the historic design of the Lighthouse with steep ladders and stairs and the conditions in the tunnel you must have an adequate level of fitness to undertake the Tour.

Group guides have the right to refuse entry to the Tour where there is any concern about whether the Tour is suitable for You. You must declare any personal health or other conditions to the guides prior to the commencement of the tour that may affect Your ability to take part in the tour.

Anyone suffering from claustrophobia, vertigo, heart or respiratory conditions are advised not to undertake the Tour. Some staircases are very steep and must be descended facing the stair. Group guides will inform you when this is necessary.

CONDITIONS OF ENTRY

• Our guides are very experienced in looking after each one of our visitors and will warn you of any possible risks throughout the Tour.
• You must observe all applicable laws, byelaws and health and safety requirements, policies and announcements relating to Tour as directed by Group guides.
• Admission to the Tour is at your own risk. The Group shall have no liability for any loss, damage or injury to person or property, except due to the Trust’s negligence.
• If You do not follow any directions given by Group guides or cause damage, nuisance or injury to another ticketholder or to any Group guide,  Group guides may at their absolute discretion eject You from the Tour.
• You will be refused entry to the Tour if You appear to be under the influence of alcohol or illegal substances. The Group reserves the right to refuse entry to the Tour at its absolute discretion.
• Smoking, including e-cigarettes or consuming food is strictly prohibited in all areas of the premises and during the Tour. Anyone found to be breach of this rule will be asked to leave the Tour and the premises.
• Visitors may not bring any pets onto the premises or the tour.
• Photography is permitted. No professional audio visual or audio recording equipment may be brought onto the tour without the express permission of the Group and Sunderland City Council. No tripod or tripod equipment will be allowed into the Lighthouse.
• You consent to photographs being taken of You by Group guides whilst on the tour. You consent to Your images being used by the Group for any promotional material.
• These terms represent the whole agreement between the  Group and You, and supersede all previous discussions, correspondence, negotiations, previous arrangements and understandings.
• The agreement is subject to the exclusive jurisdiction of the laws of England and Wales.

CANCELLATION

• The Group reserves the right to make any changes to the tour (including cancelling or postponing the tour at short notice ie on the day of the tour) owing to unforeseen and unavoidable circumstances and events outside its control (for example, as a result of bad weather closing the pier and making the Tour unsafe). The Group will endeavour to notify You as soon as it becomes aware this is necessary.
• The Group will not be liable for any expenses You incur as a result of the postponement or cancellation of a Tour including but not limited to hotel and/or travel expenses. You must ensure you provide the Group with the most up to date contact details on Your Booking Form in case the Group needs to contact you.
• You are advised to check your email and text messages before setting off for the Tour. The price of your tour will be refunded if the Group has to cancel.
• If you have to cancel, the Group will endeavour to resell your place on the tour, and if successful the price of your tour will be refunded.

COVID 

The Group asks that You do not attend if you have COVID symptoms.

GENERAL

• Access to the premises is monitored by CCTV 24/7 to ensure the safety and security of our visitors.
• You must inform Roker Pier Heritage Group by emailing rokerpier@outlook.com of any change of  email address or telephone numbers if they are different from those supplied at the time of booking.
• By making a tour booking the visitor is deemed to have read, understood and accepted the Tour Terms & Conditions on their own behalf and on behalf of the rest of their party.
• Although we will always endeavour to return any articles of lost property to the owner, we do not take responsibility for any item held in lost property. 

BOOKINGS

• The only language available for the conclusion of the contract online is English.
• Children must be aged ten years or older due to conditions in the tunnel and lighthouse. If this is found not to be the case, Group guides have the right to refuse entry to the Tour. Children must be accompanied by an adult.
• You are entirely responsible for entering your details correctly on the Online Booking Form. By submitting an Online Booking Form you warrant to the Group that all details supplied by you are true and accurate.
• You receive the confirmation of your booking via email only. The Group will not send confirmation via post or text message.
• Confirmation of your booking will only be sent by email to the email address entered on the Online Booking Form. It is your responsibility to notify us if you do not receive this email within 10 (ten) hours of booking.

PRICE AND PAYMENT

• The price of the tour is stated on the Roker Pier and Lighthouse website .
• Bookings can only be made online on the Roker Pier and Lighthouse website. Group Tours are available, email rokerpier@outlook.com.
• Major credit or debit cards are accepted to settle the payment.
• Payment is to be made immediately upon booking, using one of the payment methods indicated on the website.

Lighthouse Tours – Terms and Conditions Updated 17/08/2025